Our fulfillment times are currently longer than usual and may continue to increase until Covid-19 is controlled

Shipping & Returns

Fulfillment

Fulfillment times are currently longer than usual due to Covid-19.

After fulfillment is complete iteams will be shipped to designated address.

About Panda Clothing Online Mail Order Service

We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement. In our Privacy Policy page.
PLEASE ALLOW 2 – 4 WORKING DAYS FOR PROCESSING YOUR ORDER. ALL ORDERS ARE PRINT ON DEMAND SO THIS INCLUDES PRINTING AND PACKING TIMES. ONCE PROCESSED THEY WILL BE SHIPPED FOR DELIVERY.

Returns

As we are a bespoke printing company we only offer refund or exchange if the items are faulty

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.* Any item that is returned more than 30 days after delivery.

We do not cover shipping on returns.

Please contact us via our email for returns address.

 

Refunds

As we are a bespoke printing company we only offer refunds or exchanges if the items are faulty

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately we do not offer refunds on Items that are purchased in the incorrect size or incorrect design, we have size guides dispalyed on each of our product pages that will give you items measurements and dimensions.

If you have any queries please contact us at [email protected]

Order Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Panda Clothing Online, for a full refund.
Order cancelations must be made via email, quoting your order number, within 24 hours to [email protected]
To cancel your Standard Delivery Order please contact us [email protected]
If however your order has already been processed, please get in contact with us.

Please contact us via our email for returns address.